Case Studies
Trust, Strategy, Human Touch.
Hundreds of thousands of dollars saved.
OVERVIEW
When Windermere sought a more personal yet technically strong IT partner, it chose Sentry, transforming a small support engagement into a long-term, strategic collaboration that has redefined how the firm secures, scales, and serves its network.
CHALLENGES
Windermere needed scalable IT support for 65 in-house employees, expert guidance through cloud and infrastructure transitions, stronger cybersecurity and risk management for 8,500+ email accounts, and cost control amid a cyclical real estate market—all from a high-touch, human partner aligned with their business. They wanted authenticity, not a sales pitch, and found other vendors too large and transactional.
SOLUTION, DELIVERY, AND BUSINESS IMPACT
- Comprehensive support: Procure hardware and manage a full-scale email system.
- Security enhancement: Expanded filtered email volume from 150K to nearly 500K per week, significantly reducing phishing risk.
- Custom development: Rebuilt Windermere’s intranet in 30 days after a vendor failure at a fraction of the previous cost.
- Strategic evolution: Helped consolidate vendors, migrate to the cloud, and build APIs supporting future AI-driven growth.
- Business impact: 6+ years of partnership growth; 8,500+ accounts supported; hundreds of thousands saved through license optimization and vendor consolidation; zero major email outages in 5+ years; and a trusted, people-first service model strengthening Windermere’s brand and culture.
Streamlined IT. Predictable Costs.
$365K in Annual Savings.
OVERVIEW
BCRA Architects, an 80-person design firm, worked with Sentry to replace an overlocked IT environment with a streamlined system that maximizes uptime and billable work.
CHALLENGES
Tasked with improving efficiency, Alisha Cornell chose Sentry for its strong reputation, industry focus, and proven results. Over four months, Sentry worked closely with BCRA leadership to unwind years of restrictive IT settings.
SOLUTION, DELIVERY, AND BUSINESS IMPACT
- Sentry’s model has given BCRA access to a broader expert team instead of a single generalist; for example, three different Sentry specialists collaborated to resolve a complex Deltek accounting software issue. BCRA now experiences fast, high-touch support and feels like “the only client,” with even small issues treated as top priority rather than being pushed to the back burner.
- Sentry simplified operations and budgeting with just two predictable invoices each month (support and security/licensing), saving Alisha time and making spend easier to review and justify. A dedicated Sentry team now knows BCRA’s environment and people, creating a consistent, personal connection instead of “just another tech” rotating through support interactions.
- Alisha relies on Sentry as a trusted partner to evaluate new software and technologies, confident that Sentry’s expertise and understanding of design firms will guide the right longterm decisions.
